mentalport vs. Instahelp 2026 | GBU Psyche instead of a voucher?

Instahelp (Graz) is an online psychology counseling platform with 400+ psychologists via video/audio/chat. Companies can buy vouchers for employees. Psychosocial risk assessment | risk assessment | corporate dashboard and automated measures are not available.

Overview: mentalport reference customers
PwC Logo | strategic mentalport partnerLogo City Class Hotels GmbHLogo Purelei mentalport customerLogo mentalport customer/Kunde Medienanstalt RLPLogo of mentalport reference customer arconsisLogo mentalport customer/Kunde Stadtwerke Stade

Summary of the settlement

Instahelp is primarily a B2C product that can be used as an HR benefit via vouchers. There is no corporate dashboard | no psychosocial risk assessment | no risk assessment and no steering function for HR. The link between employee usage and company-level management is entirely missing.

Market comparison: Why are conventional processes reaching their limits?

criterion

Instahelp

Mentalport

Generation product category
Generation 1 (reactive wellbeing benefit)
Generation 2/Wellbeing Manager
Technical anonymity (via GDPR, without re-identification)
Fully
The only technically anonymous | Re-identification impossible on the system side
Real-Time Dashboard
No
yes
Workplace integration (e.g. MS Teams)
No
Yes, for maximum adaptation
ISO 45003 compliance
No
Yes, fully automated
Action automation
No
Yes, completely
Attendance rate
Unclear (voucher-based)
52% +80%
HR expenses/month
Very low (voucher administration)
<20 min/100 mA
pricing model
EUR 49/session | Voucher packages
From 45 €/month for long-term legal certainty & impact
From a technical point of view, there is no direct comparison of performance with conventional GBU offerings, as mentalport dissolves the line between analysis and implementation. While traditional methods only cover the survey phase, our infrastructure integrates downstream occupational safety measures directly into the workflow.

By combining legally compliant GBU Psyche (according to GDA Psyche work program) and clinically validated intervention, you ensure the organizational stability of your teams while maintaining maximum capital efficiency & process automation.

What makes mentalport different from other providers?

When is this option worthwhile?

Companies that want to introduce psychological one-to-one counselling quickly and easily as a voluntary benefit without building digital HR infrastructure.

Hauptfokus:
Online psychology counselling as B2C + HR benefit voucher

When is mentalport worthwhile?

Instahelp and mentalport solve structurally different problems. Instahelp is reactive one-to-one counselling without organizational steering. mentalport is systematic risk assessment | individual support based on data | automated measures and psychosocial risk assessment compliance. They are not directly comparable.

Mental Wellbeing Business Case: The biggest hidden cost factor in companies

Psychological stress costs companies more than they think. Click through the 5 biggest cost factors and find out where your company is already losing money today.

1. Absenteeism

Absences due to psychological stress are constantly increasing. Mental illnesses currently result in an average of 342 sick days per 100 employees per year in Germany.

Case duration of mental illnesses: Ø 33—37 days with average costs per absenteeism of around 400€.

Costs: ~1.500 € per employee/year

Continued payment costs weigh on companies' liquidity by an average of 1.5-2% of total turnover. With mental health as the third most common reason for failure, it is the biggest cash burden.
Sources: Federal Institute for Occupational Safety and Health (BAuA, 2023), DAK Psychoreport 2025, Rehadat Statistics
2. Presentism
Present but not efficient: Stress, exhaustion and overwork as well as illness reduce productivity by a factor of 2-3 to absenteeism.

👉 Ø 15-20 days of loss of productivity per employee in a conservative approach.

Costs: ~4.000 € per employee/year
Source: Federal Institute for Occupational Safety and Health (BAuA, 2022), Deloitte UK, Mental Health Report 2023
3. Fluctuation
Unprocessed burdens lead to internal dismissal and job changes. 40% of voluntary layoffs are psychologically related and 50% of knowledge workers have already resigned internally (quiet quitting).

👉 Replacement and training costs can amount to up to 200% of salary.

Costs: ~2,400 € per employee/year
Source: Gallup Engagement Index, 2024, Work Happiness Report 2025
4. Culture & Innovation

Psychological uncertainty acts as an invisible brake: less creativity, less innovative power, more conflicts.

👉 Efficiency losses due to weaker collaboration.

Costs: ~700 € per employee/year
Source: Deloitte “Mental Health and Productivity” 2024, WHO (2024)
5. Compliance & ESG

Health insurance & pension insurance are recording increasing spending on rehab & early retirement. Mental illnesses are also the most common cause of disability pensions.

Failure to take measures entails risks: legal consequences, reputational damage and failed ESG standards. D&O insurance companies are also increasingly considering mental health as a risk indicator.

Compliance & average recourse costs as well as ESG opportunity costs are included.

Costs: ~500 € per employee/year
Source: Debeka (2024), DRV (2024), EU-OSHA, ISO 45003 guidelines, 2021
Around 9,000€ per employee and year: The biggest undetected cost block in the company. Do you want to know exactly what the Mental Wellbeing business case looks like in your company? Start the validated ROI check now:
Start ROI check now
Our Conclusion

Instahelp is reactive counselling access for individuals. For HR infrastructure with psychosocial risk assessment obligations and psychosocial risk management, mentalport is the right choice.

Do you want to promote mental health in your company?

Let's solve your challenges together. Book a non-binding consultation now and find out which individual solutions mentalport has in store for your company:
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Frequently Asked Questions

Frequently Asked Questions

Does a PRA survey alone fulfill the legal obligation under national occupational heath & safety acts?

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What makes mentalport different from classic EAP providers?

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What does technically guaranteed anonymity mean at mentalport?

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From what size of company is mentalport worthwhile?

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Can mentalport replace an existing EAP contract or consulting solution?

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