In a medical and psychological context, triage is the initial assessment of the severity of a situation in order to assign the appropriate level of support. An “intelligent triage” uses AI algorithms to analyze load patterns in real time and immediately guide users to the right offer of help.
Traditional EAP consultations (Employee Assistance Programs) often have long waiting times or are not used due to high hurdles. At the same time, many burdens in everyday working life (acute stress, conflicts, sleep disorders) can be resolved through immediate, low-threshold interventions before they become chronic.
Automated triage saves HR resources and external experts. Expensive human capacities (coaches, therapists) are only used where they are really necessary, while the mass of inquiries is processed digitally and immediately.
The mentalport infrastructure has clinically validated AI triage with a Instant resolution rate of 97%. The system recognizes the level of load and immediately offers appropriate immediate measures. Should the AI identify a higher level of complexity, there will be seamless matching with specialized expert advisors. This ensures 24/7 coverage with maximum cost efficiency.
Mental health has a direct impact on corporate success. Mental health problems are currently in 3rd place among the Germany-wide reasons for sick leave and have the strongest growth rate. Companies lose like this 9,000 €/year and employee.
In addition to legally secure GBU Psyche also a decisive economic advantage at the push of a button thanks to reduced downtime due to individual prevention and intervention approaches and anonymous, proactive support through a unique coaching app to promote mental wellbeing.
Imagine being able to turn your employees' mental health into a competitive advantage transform. That sounds good? Get to know mentalport now!
