A recent study from the University of Kansas sheds new light on the topic of mental health and shows why people prefer talking to artificial intelligence (AI) rather than a human interlocutor when it comes to embarrassing or emotionally stressful topics. Especially when it comes to feelings such as shame, which are often associated with fear of judgement or embarrassment, many people tend to entrust themselves to AI. This study is an important signal for mental health promotion and provides important insights into how anonymity and freedom of value can increase the willingness to be open about mental health problems.
The University of Kansas study, led by Assistant Professor Vaibhav Diwanji, investigates how people react to embarrassing or emotionally stressful topics and whether they prefer to communicate with an AI chatbot or a human interlocutor at such moments. The results of the study show that people who feel shame are more likely to open themselves up to AI. In contrast, people who feel anger are more likely to seek dialogue with a human interlocutor.
The decisive difference between shame and anger lies in emotional sensitivity: Shame is closely linked to the fear of evaluation and exposure. In a state like this, where people feel particularly vulnerable, being able to talk to an AI that makes no judgments and doesn't ask for personal information is a huge advantage. AI provides a safe, value-free, and anonymous environment that helps those struggling with shame express their feelings without fear of social rejection or judgment.
The findings of the study highlight a fundamental challenge in the area of mental health: Many people are reluctant to seek help because they are afraid of being recognized or assessed. Although psychological stress is by no means embarrassing, many people feel uncomfortable talking about it openly. These inhibitions are often caused by fear of stigmatization, possible negative consequences in the social environment or professional disadvantages.
In this context, the ability to seek help anonymously could be the decisive factor in overcoming the barriers. Anyone who feels secure that their identity is protected is much more willing to deal with their internal conflicts and seek support. Anonymity enables those affected to open themselves up without worrying about negative judgments or consequences and thus take the first step towards healing.
At mentalport, we have recognized the need for anonymity as a central pillar of our services. We offer our coachees a safe and secure environment in which they can open up without concern. Our platform guarantees 100% anonymity — both in exchange with our AI-supported coaches and with human coaches.
This level of anonymity is not just a technical feature of our platform, but a fundamental part of our philosophy. We believe that real conversations and sustainable solutions can only be created in a safe space — a space that is accessible without fear of evaluation or social consequences.
In companies in particular, access to mental support plays a crucial role in promoting the long-term well-being and productivity of employees. But many employees are reluctant to contact supervisors, HR departments or external coaches and consultants with personal problems. This is often due to the concern that their weaknesses or psychological stress could have negative effects on their professional future. The fear of stigmatization or loss of career opportunities can mean that many employees prefer to deal with their problems alone.
This is where mentalport comes in: By using our platform anonymously, employees have the opportunity to receive professional support in a completely protected space. This not only contributes to the mental health of employees, but also increases long-term satisfaction and productivity in the company. An open and supportive work environment, in which the mental health of employees is taken seriously, promotes trust and strengthens the commitment of the entire workforce.
The ability to open yourself up safely and without fear of evaluation or stigma is a fundamental part of mental health promotion. Without anonymity, many people won't get the help they need — they'll be left alone with their burdens. To overcome these barriers, it is crucial to create spaces where people are confident that their identities remain protected and that their issues are addressed without prejudice.
With the anonymous support of AI and human coaches, mentalport provides exactly this protected space. Only in such an environment can real conversations arise and sustainable solutions be found. Companies that invest in the mental health of their employees and guarantee anonymity not only create a healthy work environment, but also strengthen their long-term productivity and employee loyalty.
At mentalport, we are committed to greater awareness and practical measures that facilitate access to mental health promotion — both in the private and professional sectors.
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Tim Kleber is CEO and co-founder of mentalport. As a mechanical engineer, business psychologist and data scientist, he combines technical precision with psychological expertise. His specialization: psychological risk assessment (GBU Psyche) in accordance with §5 ArbSchG and ISO 45003-compliant implementation in companies. After his own auditor experience in occupational safety, he and the mentalports team developed anonymous infrastructure for mental wellbeing management - today used by over 50 companies to reduce psychologically related downtime and active wellbeing management.
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